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Information for Tenants in South West London

If you’re thinking about renting a property in South West London or surrounding areas, Palace Gate Lettings are here to help you every step of the way. With a huge portfolio of houses and flats in South West London, we will help you to find your new letting in Clapham, Battersea, Balham, Earlsfield or Tooting. We cover all postcodes in this highly sought-after area, including Clapham Common, Clapham Junction, Fulham, Furzedown, Putney, Southfields, Streatham, Stockwell, Tooting, Wandsworth and Wimbledon.

Professional Service for Your Peace of Mind

When you rent a property with Palace Gate Lettings, you will benefit from our extensive knowledge and years of experience that differentiates us from other letting agents. We specialise in residential lettings in South West London and have been looking after tenants for over 20 years.

Palace Gate’s fully managed service includes every aspect of renting a house or flat. We will act as a professional point of contact between you and your landlord, ensuring that the whole process is simple and stress-free, from application and paying a deposit, to moving in and paying rent. Our friendly team of letting agents in Battersea, Balham, Clapham and Earlsfield are always on hand to offer advice or help with any problems you may have during your tenancy.

Tenant Information on Fees

Palace Gate Lettings charge a set of standard fees to all tenants. If you have any question on our fees, please do not hesitate to contact us and speak to a member of our staff.

As a brief overview, our fees are as follows:

Referencing and Administration

A charge of £150.00 per person is payable once an offer has been accepted. This is for referencing, collating all information required and preparing the tenancy agreement.

If a guarantor is required a further charge of £36.00 is payable for each guarantor required. Guarantors will be referenced and will be required to sign a guarantor agreement prior to any tenancy agreement commencing.

Please note that these fees, together with any holding monies (usually 1 weeks rent), are non-refundable should a tenant withdraw their offer and not proceed with the tenancy. In the event of a landlord not proceeding with a tenancy due to failed references, an administration charge of £30.00 per person will be retained from the initial holding and administration monies paid.

Prior to moving in, tenants will be required to have paid the following monies unless otherwise agreed:

  • First months’ rent (less holding monies paid)

  • Five weeks rent as a deposit

  • Above referencing and administration fees per person

  • Inventory check in costs

Please note that all the above monies must be in our account as cleared funds three working days prior to the move in date.


The tenants will be responsible for the inventory check in costs. This will vary according to the size of the property and if the property is furnished or unfurnished. A quote will be obtained and provided. The cost will be £80 to £250 subject to the property. The below are approximate charges.

  • 1 bed £80 – £120

  • 2 bed £100 – £140

  • 3 bed £120 – £180

  • 4 bed £140 – £220

  • 5 bed + £160 – £260

Please note that inventories are usually carried out by independent inventory clerks.

Late Rent

During the tenancy, tenants will be charged an administration fee of £24.00 for each month that rent is late and where we are required to remind tenants and chase for rent

Landlords may also charge tenants interest at 6% above Bank Oof England Base Rate from date due for late rent payments and pass on any bank charges or costs incurred as a result of rent being received late in accordance with the tenancy agreement.

Out of Office Hours

Where the actions of the tenant results in the agent (or nominated contractor) attending the property, the tenant will be responsible for the contractors invoice or the agent’s time at a cost of £60.00 per hour. This includes tenants losing keys or stolen keys and being locked out of the property.

Contractors Call Out Charges

Where a contractor is called and the reason for the call out and repair is due to the tenants, or invited guest of the tenants, fault or misuse, then the tenant will be responsible for the contractor’s invoice. The same will apply where a tenant reports a fault and no fault is found or where the tenant has caused the fault or breakdown.

The Tenancy Agreement

Please note that tenants must carefully read the tenancy agreement and obtain advice if required in order to fully understand their full contractual obligations as specified in the tenancy agreement.

All tenants are jointly and severally liable and therefore each individual is responsible for other tenant’s actions in accordance with the tenancy agreement. If one tenant chooses to be released this can only happen with the landlord’s consent. If approved, the individual tenant wishing to be released must pay £90.00 for breaking the contract, a contribution towards end of tenancy professional cleaning of between £60 to £120 and pay for any damages. The incoming replacement tenant will be subject to the above referencing and administration charges.

End of Tenancy Charges

At the end of the tenancy you will be required to pay for professional cleaning of the property prior to the check out. This charge only applies where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy. The cost will vary according to the size of the property and specific quotes should be obtained. Please contact the office for details of our suggested cleaners prior to the end of the tenancy. As an approximate guide costs are as follows:

  • 1 bed £180 to £240

  • 2 bed £220 to £300

  • 3 bed £300 to £400

  • 4 bed £450 to £600

  • 5 bed £550 to £700

At the end of the tenancy you will also be require where applicable to return the garden in a clean and tidy state. Where a gardener is required, charges are usually charged at £30.00 per hour per person.

Tenants will be liable for missing items, damage to the property, outstanding rent and landlord’s costs together with all tenants’ responsibilities in accordance with the terms of the Tenancy Agreement.

Utilities and Other Tenant Costs

Tenants are responsible for all bills including Council Tax, water and sewerage charges, telephone and broadband, gas, electricity TV license and satellite TV, any private parking and parking permits.

Palace Gate Lettings is a Licensed Member of ARLA Propertymark  ( ) and holds Client Money Protection (CMP) provided by ARLA. Palace Gate Lettings is also a member of The Property Ombudsman who are an approved independent redress scheme. Client Money Handling Procedures can be found at

For more information, the Government have produced a leaflet entitled “How To Rent” that Landlords and Tenants may find useful. It can be found at